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SCHOOL’S On-Line Ordering System F A Q

Q
I’ve forgotten my password, what do I do?
A
The next level user can change/update your password. After you have logged in using the password from your Administrator, it is suggested to change your password for confidentiality/security purposes.

  • School Administrators contact their Board

Q
How do I change my password?
A

  • Click Personal Info.
  • Double click in Password field and type in the new password.
  • Double click in Confirm Password field and re-type the new password. Text must be exact and is case sensitive.
  • Click Update.

Q
How do I change a users password?
A

  • Click User Listing.
  • Click on the Name of the user you need to update, this opens the User Information window.
  • Double click in Password field and type in the new password.
  • Double click in Confirm Password field and re-type the new password. Text must be exact and is case sensitive.
  • Click Update.

Q
I’ve exceeded my login attempts, what do I do?
A
The next level user can reset your login attempts which allows the user three attempts to login.

  • School Administrators contact their Board

Q
How do I reset a users login attempts back to zero “0"?
A

  • Click User Listing.
  • Click on the Name of the user you need to update, this opens the User Information window.
  • Double click in Login Attempts field and type in zero, 0.
  • Click Update.

Q
I’m having trouble searching for resource material, what should I use for the keyword?
A

  • Click ALR Resource Search
  • Type ONE WORD in Keyword field. This will retrieve a broad range of titles.
  • By selecting additional criteria the search results will be more specific.
  • Additional search criteria is available using the Advanced Search.

Q
How do I unassign a user?
A

  • Click User Listing.
  • Click on the Name you wish to unassign, this opens the User Information window.
  • Near the top of the screen you will see “To remove this User from the School (name)User listing click here”, and click Unassign.

Q
How do I re-assign a user?
A

  • Click User Listing
  • Near top of screen you will see “To add a new User or look up a professional number, click search for a User”.
  • The User Search window opens, click in either the Professional Number or User Name field, key in number or name. Click Search.
  • If the user is listed click on the Name. This will open the User Re-Assignment window. Click Reassign.
  • If the user is not listed, you need to add a new user.

Q
How do I add a new user?
A

  • Click User Listing
  • Near top of screen you will see “To add a new User or look up a professional number, click search for a User.
  • The User Search window opens, click in either the Professional Number or User Name, click Search.
  • Near top of screen you will see “If the User information you are looking for was not found, you may click add new User.
  • User Information window will open. Click in any field, type the correct information, enter zero "0" for Login Attempts. Click Add.

Q
If a teacher has the requirement to order from more than one school, how can this be set up?
A

  • Following the same instructions as add new User, a second user identity would be set up at the alternate school with an extension added to the professional number.

Scenerio

  • Al Smith, professional number 987654 spends 70% of his time teaching at Dartmouth High School, and 30% of his time teaching at Sackville High School. Dartmouth High would be his home school. Mr. Smith could be added to Sackville High’s User Listing by adding him as a new user with an extension following his professional number, example: 987654SHS

Q
How do I combine our teacher’s orders before submitting them to the Board?
A

  • Click School Basket.
  • Near the top of the screen you will see “To view a list showing all requested items for your school click here.
  • The Order Basket Summary window opens combining all orders by you and teachers within your school.
  • Click Submit.

Q
How can I get a printed copy of my order?
A

  • Once an order is submitted, you can print a copy by selecting Order Status.
  • Under Last Update click on the DATE to display the School Placed Order Details.
  • Near the bottom of your screen you will see “To view a printer friendly version of this order click here. Selecting click here will open up a new window and select the “File/Print” option from the menu bar.

Q
How can I check on the status of my order?
A

  • Select Order Status, under Last Update click on the DATE to display School Placed Order Details.
  • At the bottom of your screen you will see “To view the Impact Back Order Status Report Click Here. Selecting Click Here will open up a new window which displays all of the items on back order. If nothing appears, the order is complete.

Please contact the NSSBB for additional assistance navigating the On-Line Ordering System.