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BOARD’S On-Line Ordering System F A Q

Q
I’ve forgotten my password, what do I do?
A
The next level user can change/update your password. After you have logged in using the password from your Administrator, it is suggested to change your password for confidentiality/security purposes.

  • Boards contact the NSSBB

Q
How do I change my password?
A

  • Click Personal Info.
  • Double click in Password field and type in the new password.
  • Double click in Confirm Password field and re-type the new password. Text must be exact and is case sensitive.
  • Click Update.

Q
How do I change a users password?
A

  • Click User Listing.
  • Click on the Name of the user you need to update, this opens the User Information window.
  • Double click in Password field and type in the new password.
  • Double click in Confirm Password field and re-type the new password. Text must be exact and is case sensitive.
  • Click Update.

Q
I’ve exceeded my login attempts, what do I do?
A
The next level user can reset your login attempts which allows the user three attempts to login.

  • Boards contact the NSSBB.

Q
How do I reset a users login attempts back to zero “0"?
A

  • Click User Listing.
  • Click on the Name of the user you need to update, this opens the User Information window.
  • Double click in Login Attempts field and type in zero, 0.
  • Click Update.

Q
I’m having trouble searching for resource material, what should I use for the keyword?
A

  • Click ALR Resource Search
  • Type ONE WORD in Keyword field. This will retrieve a broad range of titles.
  • By selecting additional criteria the search results will be more specific.
  • Additional search criteria is available using the Advanced Search.

Q
How do I unassign a user?
A

  • Click User Listing.
  • Click on the Name you wish to unassign, this opens the User Information window.
  • Near the top of the screen you will see “To remove this User from the Board (name)User listing click here”, and click Unassign.

Q
How do I re-assign a user?
A

  • Click User Listing
  • Near top of screen you will see “To add a new User or look up a professional number, click search for a User”.
  • The User Search window opens, click in either the Professional Number or User Name field, key in number or name. Click Search.
  • If the user is listed click on the Name. This will open the User Re-Assignment window. Select the New School from the drop down menu. Click Reassign.
  • If the user is not listed, you need to add a new user.

Q
How do I add a new user?
A

  • Click User Listing
  • Near top of screen you will see “To add a new User or look up a professional number, click search for a User.
  • The User Search window opens, click in either the Professional Number or User Name, click Search.
  • Near top of screen you will see “If the User information you are looking for was not found, you may click add new User.
  • User Information window will open. Click in any field, type the correct information, enter zero "0" for Login Attempts. Click Add.

Q
If a teacher has the requirement to order from more than one school, how can this be set up?
A

  • Following the same instructions as add new User, a second user identity would be set up at the alternate school with an extension added to the professional number.

Scenerio

  • Al Smith, professional number 987654 spends 70% of his time teaching at Dartmouth High School, and 30% of his time teaching at Sackville High School. Dartmouth High would be his home school. Mr. Smith could be added to Sackville High’s User Listing by adding him as a new user with an extension following his professional number, example: 987654SHS

Q
How do I submit orders to NSSBB?
A

  • Click Orders Received. Click on School Name, opens School Order window.
  • If the order is approved, click Submit.
  • If the order is not approved, click Reject - order will return to the School’s basket.

Q
How can I get a printed copy of my order?
A

  • Once an order is submitted, you can print a copy by selecting Order Placed.
  • Under the Order ID click on the ID NUMBER to display Board Placed Order Details.
  • Near the bottom of your screen you will see “To view a printer friendly version of this order click here. Selecting click here will open up a new window and select the “File/Print” option from the menu bar.

Q
How can I check on the status of my order?
A

  • Select Orders Placed, under Order ID click on ID NUMBER to display Board Placed Order Details.
  • At the bottom of your screen you will see “To view the Impact Back Order Status Report”, click on the school code and name. Selecting school code and name will open up a new window which displays all of the items on back order. If nothing appears, the order is complete.

Please contact the NSSBB for additional assistance navigating the On-Line Ordering System.